The Strategic Operations Blueprint™

HOW DOES BUSINESS REALLY GET DONE AT YOUR COMPANY?

Chances are the answer to that question isn’t so straightforward. And it’s even more likely that the answer involves a lot of, “well we ask ‘Jack’ or ‘Susan’ about x, then hand it off to Kate for y.”

When organizations are small and personal, so are the methods for getting work done. When they grow, the ad-hoc methods for growing past the strictly personal tend to towards the inefficient and unscaleable.

That’s where the Strategic Operations Blueprint comes in. We come in and map out your current process — with all its loops and inefficiencies — then we create a business process that improves operational functionality and efficiency and builds an amazing client experience.

An operational blueprint is how Starbucks consistently makes amazing specialty coffee drinks, and how they managed to grow so far past their competition, that they effectively have no competition.

As with most journeys, it all starts with a map and the will to take that first step. We’re here to provide the map.

The Business Foundation Stabilizer™

EVERY BUSINESS OWNER AND MANAGER DREAMS OF A BUSINESS THAT RUNS WELL WITHOUT THEM — SO THEY CAN SPEND THEIR TIME WORKING ON THEIR BUSINESS AND NOT I N THEIR BUSINESS.

So, if they’re smart, these owners and managers put systems in place to make that dream a reality.

But not all systems work like they should. Some aren’t planned out properly, and some simply aren’t executed effectively. This is where The Business Foundation Stabilizer comes in.

We optimize your current/developed systems, by ensuring that the systems you have are a good fit for your operational and managerial needs, and that your people and culture are implementing those systems effectively.

The goal is to get you and your company to the “next level” through active instruction, problem solving, and consulting.

The Customer Experience Optimizer™

“VALUE ADDED TO THE CUSTOMER”

When most people systematize and streamline business operations, they do so strictly through the lens of the business. But this ignores something crucial — the customer! We take the opposite approach, by helping businesses engineer their systems and their employee rating, management, and compensation programs to ensure that every action is ultimately aimed at creating an ideal customer experience. This allows us to focus on the one thing that is most determinant of long and short term company success.

In optimizing for customer experience, we mostly focus on developing and creating the right company culture. Because the masters of great customer experience — Southwest, SAP, and even Google — all realize that fulfilled and motivated employees simply deliver a better customer experience. The Customer Experience Optimizer helps companies make that cultural shift from inward looking to customer and performance focused operations. And one of the most effective tools we use for that is ensuring that every backstage process is directly linked to the customer experience.

The Business Empire Builder™

TAKE YOUR BUSINESS 5-7X YOUR CURRENT REVENUE LEVELS.

That’s a huge jump, but we’re typically capable of helping our clients in making that jump within 4 years. It’s a thrilling ride, but an exhilaratingly busy one as well. When you grow that fast, the need to hire and train additional staff, manage a growing internal staff, ensure the collection and use of reliable metrics, and oversee financial and operational management can be breathtaking.

And that’s where we can help —we’ve done this before and know what to expect, what to watch out for, and what to do in this, that, and a million other situations.

We offer The Business Empire Builder precisely to offer this kind of support and consulting.